For all first time clients we require that your visit is paid in full. In the event that your appointment is late cancelled or you no show the therapist would be compensated for their time that they set aside for you.

You will be asked to arrive 15 minutes early to fill out your health history and have time to talk with your therapist about your massage. You will need to share any pertinent information about your health. Prior accidents, injuries and surgeries can affect your body (even if they occurred several years ago) and can be important to share. We ask about your occupation as well as your hobbies because it affects your body on a daily basis. Your therapist will assess your needs, posture issues and explain exactly what to expect during your massage.

For your massage you are asked to undress to your comfort level, which means leaving your underwear on or not, again whichever makes you comfortable. You are covered with a sheet and blanket and only the area being worked will be exposed.

For all clients we require a valid credit or debit card to be saved on your account. For NEW clients we require to have a card on file 48 business hours in advance of your appointment. In the event of a late cancellation or a no show your card on file will be charged $40 for a 60-minute massage or $60 for a 90-minute massage.

We always check in with you regarding our pressure. While we are working on you we ask that you tell us on a pain scale of 1-10 that we never surpass a 7 on the scale. During the deeper, specific treatment, it is best to take a deep breath allowing your body to relax, therefore the muscle will relax. This will also alert the therapist that this area is tender. ALWAYS tell us if it’s too much or even if you would like MORE pressure applied. Our therapists need feedback in order to meet your needs.

During the session, the therapist may ask you more questions about your daily living, stress, posture, sleeping habits, etc.  We discuss issues that affect us, they are usually due to stress, posture and dehydration. It is very apparent that we hold stress in certain areas of our bodies and sharing this (not your specific stress issues) will help inform us how best to treat your body.

After your massage, your therapist will discuss water intake (1/2 your body weight in ounces each and every day (minimum) will hydrate your muscles as well as make you feel better overall.

Suggestions for intake: set an alarm every hour and drink 5 oz, this will get you about 80 oz per day. Another options is to drink up to 16 oz at each sitting, this will allow more intake as your body can’t process more than 16 oz per hour.

Inclement Weather Policy

Advanced NMT requires 24 hours to cancel or reschedule an appointment. In the event that 24 hours’ notice is not given, we reserve the right to redeem gift certificates, vouchers or charge $80 for 60 minutes, $110 for 90 minutes to compensate the therapist.

In the event of inclement weather, we do not strictly adhere to our 24 hours’ notice requirement. If inclement weather is predicted for the upcoming days, we suggest keeping your appointment and seeing what condition the roads are in on the day of your appointment. If you still wish to reschedule your appointment, please give us as much notice as you can but we will not hold you responsible for the “late cancellation”.

Health Insurance Billing Provided:

We are happy to bill your insurance provider for services rendered.  Please verify that Carolyn Durham is on your list.  If your plan covers Massage Therapy and we are not on your list, let us know and we would be happy to become an approved provider.

Personal Injury with MedPay:

We are happy to work with your Auto Insurance provider to best utilize your med-pay and provide progress notes for each session.  A referral is required from your Dr. along with a diagnosis.  If you do not want to use your med pay and want to submit the claims yourself, we can provide Progress notes for an additional $10 charge per visit.

Workers Compensation Claims:

We are happy to work with your Workers Compensation Company to process the billing and provide progress notes.  A referral and diagnosis is required along with approval from your company.

We are an approved provider for Pinnacol Assurance